Last updated 2026
Refunds & Cancellations
This page is the full wording for money and missed sessions at Fitnessforeverylife. It matches the numbers on the rate card. Email [email protected] if you want us to apply one of these rules to a booking you already have.
Session cancellations
Cancel free of charge up to 24 hours before the session. Inside 24 hours the session is used. The first late cancel in each quarter is waived. After that, a late cancel takes the session from a pack or counts as the class on a membership. A no-show is treated as a used session.
Intake assessment (CAD 95)
The intake is fully refundable if you cancel 24 hours or more before the visit. If you buy a pack within 30 days, the CAD 95 is credited against that pack. Inside 24 hours the intake is treated as a used session unless we cancelled it.
Packs
Unused sessions are refundable within 14 days of purchase. Used sessions are deducted at the single-session rate (CAD 125, CAD 72, CAD 38, or CAD 30, according to the session type) and we keep a CAD 25 administration fee. After 14 days, remaining sessions can be transferred to another person or held for 6 months. They are not refunded after that window.
Memberships
Cancel any time with 14 days’ written notice. The current month is not refunded; it runs to its end. A medical pause of up to 8 weeks is available with a note from a practitioner. If we cancel a class, the session is returned to your account or refunded in full, whichever you prefer.
Gift certificates
Gift certificates cost CAD 125, are transferable, stay valid for 12 months from the date of purchase, and are not refundable for cash.
Non-refundable items
No-shows, completed sessions, video form reviews already delivered, and written program months already issued are not refundable.
How to request a refund
Email [email protected] with your name, the purchase date, and what you would like refunded or moved. We answer within 5 business days. Approved refunds go back to the original payment method within 10 business days. If you paid by e-transfer, we return the funds by e-transfer to the same address.
Problems with a session
Tell us within 7 days of a session you were not happy with and we will redo it at no charge before any refund question arises. Write while the details are still easy to remember: which lift, which slot, and what felt off.